Welcome to www.mix-cart.in (“Mixcart”). The website and mobile application ("Platform") are operated by Mixcart E-Mart Private Limited (“Mixcart”, “we”, “us”, or “our”), having its registered office at:

417/19/A/E, Kajipara, Baidyabati, Hooghly, Singur, West Bengal, India – 712222

Please read these Terms and Conditions (“Terms”) carefully before using the Mixcart website and mobile application. By accessing or using the platform, you agree to be bound by these Terms.

·        Eligibility: You must be at least 18 years of age and legally capable of entering into binding contracts under Indian law to make purchases on Mixcart.

·        Account Creation: You may be required to create an account by providing accurate and complete personal information. You are responsible for maintaining the confidentiality of your credentials and are liable for all activity under your account.

·        Account Suspension/Termination: Mixcart reserves the right to suspend or terminate your account in case of fraudulent, unauthorized, or suspicious activities.

·        Descriptions: Mixcart aims to provide accurate product details, but does not guarantee the accuracy of all specifications (e.g., color, size, features) due to differences across manufacturers or suppliers.

·        Pricing: Prices shown include applicable taxes unless stated otherwise. In case of a pricing error, Mixcart reserves the right to cancel the order and refund the amount.

·        Order Confirmation: Your order represents an offer to purchase. Orders are considered confirmed only after you receive a confirmation via SMS or email.

·        Right to Refuse: Mixcart reserves the right to refuse or cancel any order due to stock unavailability, pricing errors, or suspected fraud.

·        Order Modification: Once placed, orders cannot be modified by the user. For any assistance, contact customer care.

·        Methods Accepted: Payments can be made via credit/debit cards, UPI, net banking, and other approved methods.

·        Refunds: Refunds, if applicable, will be processed to the original payment method. Timelines may vary depending on the bank/payment provider.

·        Timelines: Standard delivery occurs within 5–7 working days. Timeframes may vary based on product availability and your location.

·        Delivery Charges: Shipping fees, if any, will be communicated during checkout.

·        Risk of Loss: Risk passes to the customer upon delivery. Please report any non-receipt within a reasonable time.

·        Return Policy: Returns are accepted within the return window specified on the product page. Conditions may vary by category.

·        Return Processing: Returns are processed after a quality check. If the return is rejected, the product will be returned to the customer.

·        Order Cancellation: Orders can be canceled before shipping. Once shipped, cancellations are not allowed, but returns may still be requested (if eligible).

·        Warranty Coverage: Products may carry a warranty from the seller or manufacturer. Mixcart acts solely as a facilitator and offers no additional warranties.

·        Warranty Claims:

o   All warranty claims or defects must be reported to Mixcart Customer Care with applicable photo/video proof.

o   The Mixcart team will review and advise further.

o   For branded products, customers must visit the brand’s authorized service centres for service or replacement.

·        Platform Content: All site content including text, graphics, logos, and images is the property of Mixcart or its licensors and is protected by intellectual property laws.

·        User Content: Content you submit (e.g., reviews) remains yours, but by posting it, you grant Mixcart a non-exclusive, royalty-free license to use and display it.

·        Personal Information: By using Mixcart, you agree to the collection and use of your data in accordance with our Privacy Policy.

·        Third-Party Sharing: Data may be shared with logistics or payment partners strictly for order fulfillment. Mixcart does not sell personal data to third parties.

·        Platform Access: While we strive to maintain platform availability, Mixcart is not liable for interruptions or service errors.

·        Third-Party Products: Mixcart is a marketplace and is not responsible for the quality or legality of products sold by third-party sellers.

·        Damages: Mixcart is not liable for indirect or consequential losses arising from use of the platform.

You agree to indemnify Mixcart and its affiliates from any claims, liabilities, or expenses resulting from your use of the platform, violation of these terms, or infringement of third-party rights.

·        Governing Law: These Terms shall be governed by the laws of India.

·        Jurisdiction: Any disputes shall fall under the jurisdiction of courts in Kolkata, West Bengal.

·        Dispute Handling: Customers are encouraged to first resolve any issues by contacting Mixcart’s support team.

Mixcart may update these Terms at any time. Updates will be communicated via the platform or email. Continued use of the platform after updates implies acceptance of the revised terms.

For queries or support, please contact:

📧 Email: info@mix-cart.in
📞 Phone: (+91) 8401277453